Programme

This was not a webinar

Imagine being in the audience of a huge talk show. Lights. Camera. Action! That’s what best compares having joined TOPdesk SEE Online. Our host challenged inspirational keynote speakers with their expertise and dug a little deeper with a panel of experts. The best part: you could take a virtual seat at the table with the experts to join the discussion! And if you wanted to zoom in on your organization’s next steps: you could enter the arena yourself and virtually meet up with your peers. 

(Re)watch keynote presentations, case videos, the aftermovie and more on the TOPdesk SEE Online 2020 playlist.

The Game Plan

Kick-off: enter the arena!

Host by Anna Gimbrère

Duration: 15 minutes 

Time: 13:15 – 13:30 (UTC+2)

This is the moment we will all connect. Let’s start this multiplayer game! Find out what will happen and who else is tuning in. We’re going to hit the ground running! 

 

Click here to watch the event opening video

Digital Transformation: a multiplayer game 

with Nancy Rademaker

Duration: 25 minutes 

Time: 13:30 – 13:55 (UTC+2)

We’re gearing up for the challenge we’re all facing; digital transformation. Nancy Rademaker will make sure you have everything you need to level-up. Nancy gives us insight in the X Factor of Customer Centricity. From CX to EX and back again.

 

Click here to watch Nancy’s full presentation including Q&A!

Take 5 – Success stories 

Other service organizations share their approach for digital transformation in short case videos. 

Customer experience in a digital world 

with Steven van Belleghem

Duration: 55 minutes 

Time: 14:00 – 14:55 (UTC+2)

When the crisis hit, did you manage to provide your colleagues and customers with working digital interfaces? Good. But unfortunately, you’re not done. Steven Van Belleghem believes this won’t be a differentiator for your business in the long run. But what will?

 

Click here to watch Steven’s full presentation, including a Q&A with a panel of experts!

Take 5 – Success stories 

The key to service excellence? In these short case videos, you’ll discover tips and tricks from service organizations around the world. 

Join the game yourself

Meet 1000+ peers – hosted by Annemarie Wolfrat

Duration: 55 minutes 

Time: 15:00 – 15:55 (UTC+2)

Join one of the break-out sessions in our virtual rooms. Based on a topic of your choosing, you will be matched to your peers. You will meet up with other service professionals to exchange experiences, raise questions and generate ideas. With over 1000 participants, this will be massive. The perfect opportunity to check your game plan and expand your network!

 Take 5 – Success stories 

Need a recap? Get some useful tips and tricks from other service organizations in short case videos. 

A Transformation Story: TOPdesk

with Wolter Smit 

Duration: 40 minutes 

Time: 16:00 – 16:40 (UTC+2)

Let’s zoom in and dissect the process of digital transformation. How did TOPdesk respond to this disruptive situation? What are the lessons learned? TOPdesk CEO Wolter Smit is sharing his thoughts, worries and vision. 

 

You can watch Wolter’s story here 

Take 5 – Success stories 

Let’s compare TOPdesk’s case to other service organizations’ digital transformation. Some short case videos will highlight the most important do’s and don’ts.  

Out of this world 

with Major Tim Peake CMG 

Duration: 45 minutes 

Time: 16:45 – 17:30 (UTC+2)

You won’t find any keynote of Tim Peake online. This British ESA astronaut, test pilot and Army Air Corp officer is one of those speakers you can only see LIVE. So, this is your chance! His expertise in the areas of leadership, teamwork and risk management are out of this world. Get ready to be inspired! 

SEEcret announcement 

Host by Anna Gimbrère

Duration: 15 minutes 

Time: 17:30 – 17:45 (UTC+2)

You’ve listened, you’ve learned, you’ve been amazed. And this is only the beginning. You don’t want to miss what’s coming next! 

Let’s come together